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Privacy Policy

Last updated: June 2025

1. Introduction

Refectline (Pvt) Ltd ("we", "our", or "us") is an IT company that provides mobile application development, software development, web development, and digital marketing services to meet our clients' requirements. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.refectline.com, contact us for services, or engage us for projects. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect information in the following contexts:

Website visitors: When you visit our website or contact us through it, we may collect your name, email address, phone number, company name, and any message or inquiry you send. We may also collect usage data such as IP address, browser type, device type, and pages visited.

Clients and projects: When you engage us for mobile apps, software development, web development, or digital marketing, we may collect business contact details, project requirements, content and materials you provide (e.g. branding, copy, assets), and any other information necessary to deliver the services you have requested.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver our services, including mobile application development, software development, web development, and digital marketing, according to your requirements
  • Communicate with you about your projects, deliverables, and our services
  • Improve our website, services, and user experience
  • Send you updates or marketing communications where you have agreed to receive them
  • Comply with legal obligations and protect our rights

4. Client Project Data

When we build mobile apps, software, websites, or run digital marketing for you, we may process data that you provide or that is generated as part of the project. We use this data only to perform the agreed services and in accordance with your instructions. We do not use your project data for our own marketing or for purposes unrelated to your engagement. Where we host or store your data, we apply appropriate technical and organizational measures to protect it.

5. Cookies and Similar Technologies

We may use cookies and similar technologies (e.g. local storage) on our website to remember preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We do not sell your personal information. We may share your information only where necessary, for example:

  • With service providers who assist us in operating our business (e.g. hosting, email, analytics) under strict confidentiality obligations
  • When required by law, court order, or government authority
  • To protect our rights, safety, or property, or that of our clients and users

7. Data Retention

We retain your information only for as long as necessary to fulfil the purposes set out in this policy, to complete and support your projects, to comply with legal obligations, or to resolve disputes. When we no longer need your data, we will securely delete or anonymize it.

8. Security

We implement appropriate technical and organizational measures to protect your personal and project data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, to object to certain processing, to withdraw consent where we rely on it, and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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